Cancellation Policy

Last updated: January 2025

1. Introduction

At Rerendering, we understand that circumstances change. This policy outlines how you can cancel our services and what to expect during the cancellation process.

2. Subscription Cancellations

You may cancel your subscription at any time. Here's how cancellations work:

Effective Date: Your cancellation will take effect at the end of your current billing period

Access: You will continue to have access to our services until the end of your paid period

No Partial Refunds: We do not provide refunds for unused time in your current billing cycle

Auto-Renewal: Cancellation stops future automatic renewals

3. Project-Based Service Cancellations

For one-time or project-based services, cancellation terms depend on the project stage:

Stage
Cancellation Terms
Before project starts
Full refund available (minus processing fees)
Within first 25% of work
75% refund of project cost
25-50% work completed
50% refund of project cost
Over 50% work completed
No refund; deliverables provided for work completed

4. How to Cancel

You can cancel your service through any of the following methods:

Email: Send a cancellation request to [email protected]

Account Dashboard: Log into your account and navigate to subscription settings (if applicable)

Important: Please include your account email, service/subscription name, and reason for cancellation (optional but helpful) in your cancellation request.

5. Cancellation Confirmation

Once we receive your cancellation request:

• We will send a confirmation email within 24-48 hours

• The email will confirm your cancellation date and any final billing details

• If you don't receive confirmation, please contact us to verify your request was received

6. Reactivation

If you change your mind:

Before cancellation takes effect: Contact us to reverse the cancellation at no additional cost

After cancellation: You can sign up again at any time, though previous pricing or promotional rates may not apply

7. Data Retention

After cancellation:

• Your account data will be retained for 30 days in case you wish to reactivate

• After 30 days, your data may be permanently deleted from our systems

• You may request immediate data deletion by contacting us

8. Outstanding Payments

Cancellation does not waive any outstanding payments due. Any unpaid invoices must be settled before or upon cancellation.

9. Contact Us

If you have any questions about our Cancellation Policy or need assistance with cancelling your service, please reach out:

Email: [email protected]

Website: rerendering.com